I typically phrase solutions as recommendations or suggestions. So instead of telling them what comes next, suggest what comes next and get their buy-in. This is the first step to opening a dialogue about what went wrong, and eventually, how things can be resolved. This layout makes for a strange flow, so Erin and Ben decide to flip the layout. Even after the show, they [the sellers] renovated every single room. Jun 25, 2020. However, most people are not trained in how to deal with anger, frustration, disappointment, and a host of other emotions that happen as a result of client-agency interactions. She shared, "He was the guy on campus that everyone knew, and I just wanted to be his friend. Not only from them but from others in their network. He said, "The first time I met Erin was in the cafeteria at Jones County Community College," adding, "I was talking to a group of girls and they said, 'Wow, I love that girl's style.' We wanted to be part of the renovations and revitalization, says Phillips. As Ben described, "We owned a stationery company at the time, and our minds went to, what if she bought stationery, and how awesome that would be. Those of us who spoke up addressed two elephants in the room -- the LLC and the Jackson-based Clarion-Ledger. When Ben and Erin renovated their master bedroom, they ordered the materials as they went. Then there was the time a reporter was covering a health story. Check, please.". Meanwhile, on the other wall, the cabinets are white. Listen to their words. Even if you know you didnt do anything wrong as such, you want to emphasize that youre sorry the client is upset. The main game is special privileges for special people, and it consists of the rich and powerful making sure that friends, relatives and business associates are elected or appointed to be judges,legislators and top law enforcement officials. February 01, 2017, Published: When you see your face on TV or you hear your voice, you think, 'This can't be a big deal because I'm a part of it. But one of its best features is the two-tone cabinets. Now people are coming through. Within a 75-mile radius of DeWitt, there are 5.7 million people living in the major urban areas of the . In addition, it matches the beautiful kitchen table. What's especially difficult is that you may have given them stellar representation, but that's not always enough. Rather than create new trim, the team repurposed wood from the house, knowing the couple wanted to preserve as much of the original wood as possible. This can help the client to calm down and also allow you both to talk professionally about next steps. We're committed to your privacy. With renovations, the all-in cost was an estimated $165,000, well within the couples budget of $185,000. Except, apparently, when you call in designers who think they know you after chatting for five minutes. each comment to let us know of abusive posts. She'll send it to all these important people that she knows. I shoot for a first response referencing their feelings, ensuring they understand that I acknowledge their viewpoint. ", In keeping with the idea that everything the Napiers touch turns to gold, properties they've renovated tend to hit the market with massive price tags attached. Maintain eye contact, nod, and refrain from crossing your arms. Erin Napier Explained Why Mike the Floor Guy Isn't on 'Home Town' Anymore By Dan Clarendon Mar. Her work has appeared on Yahoo, New York Post, and SFGATE. Show stars Ben and Erin Napierarent just restoring historic homes in Laurel, MStheyve also become major players in the towns comeback tale. So, who replaces the valued leaders? They'd bought the house for just $65,000, and Erin and Ben quote the renovation at $150,000. From the welcoming small-town neighborhoods to the plethora of old homes, Laurel is definitely an idyllic Southern burgh we so adore. person will not be tolerated. When Jack and Sandy first see their new home, they love the large front porch, but as Ben explains, it has room for improvement. Let's get to know this couple better there's a lot you don't know about Erin and Ben Napier and uncover some of the untold truths of HGTV's sweetest reno show,Home Town. If a tile is cut unevenly or not secured properly to the subflooring, it can cause it to lift out of place, adding additional hazards and obstacles. Accurate measurements also mean youll buy the correct amount of tile for the project. We know exactly how dirty jcsd is. If a South Central Regional Medical Center team member overheard that nonsense, he or she would text his or her boss -- and the hospital might pull advertising from WDAM. Can you imagine a neophyte getting the same marching orders? Mr Jim,we pray daily for our county.For you at the paper especially! Home Town is an HGTV show which sees house renovating husband and wife team Ben and Erin Napier do what they do best - restore, refurbish and revamp houses all over Laurel, Mississippi. After the season wraps, the show traditionally holds a party for all the participants from that seasona fete with a lot of food, she says. Though Phillips has lived away from The Magnolia State for years, a bad storm in Indiana in 2019 inspired Phillips and her husband, Jay Stein, to set their sights on relocating down South. With so much work to be done, will Sandy and Jack be able to move in on time? Most complaints fit into one of these categories: The client is uninformed, misinformed, or unaware. Design work is challenging if only because everyones interpretation of good design varies. Laurel is not just the backdrop for Home Town, but rather takes center stage in an important way for the show's hosts. Opportunity: educate and resolve. You can, however, tell the client you will inquire about what can be done next. You first need to ask your team what happened, what roadblocks occurred, and how they tried to solve problems. Then again, youre on the same side here: both seeking a successful outcome. Be Nice. Your client might be a jerk. The popular renovation program has inspired a few viewers to research home-flipping opportunities in Central Mississippiwhile other viewers have tried to get cast on Home Town.. Home; Our Practice; Services; What to expect. Four words came to my mind -- but were not said out loud. By using Better Business Alliance Website and Services you agree to our cookies use. Its about secret meetings in airplane hangars, under-the-table campaign contributions and powerful businessmen doing special favors (drugs, money and sex) for public servants who quickly become beholden to the rich and powerful instead of the general public. When I was welcomed aboard by the then leadership of WDAM more than a decade ago, I was welcomed by people who knew the overall coverage area. 2022 winter real and personal property tax bills are levied annually on December 1. Email notifications are only sent once a day, and only if there are new matching items. No matter what the verdict ends up in Greg Burroughs trial, no one is going to be able to bring Katherine Sinclair back, but we certainly should honor her memory by being brave, standing up for whats right, calling out our elected leaders and law enforcementofficials for their corrupt double standards and by making sure that from this day forward, we as a community start insisting that our public servants serve the welfare of the general public and not at the whim of the rich and powerful. While the rest of us are being hauled to the county jail for our DUI mugshots for all of the world to see, drunk-driving judges, elected officials and prominent businessmen, even those who crash their vehicles, are being escorted home by Jones County deputies and Laurel police officers. Sandy and Jack's all-in budget hovers at around $240,000. The show features a real-life married couple helping to create a number of perfect homes for some of the local residents.. A dean of the Honors College at Indianas Purdue University and professor of agricultural economics, Phillips grew up in Bassfieldnot far from Laurelwhich initially sparked her interest in Home Town.. The delay in getting the additional tile created a domino effect that stopped the electrical work and the painter. If you dont want another Katherine Sinclair tragedy If you dont want a class of citizens who believes they are above the law If you dont want the corruption and special treatment to continue, we need more citizens who are not scared to stand up for whats right. The couple dont live in Laurel full time quite yet, but do visit the area every few weeks. A newsroom manager questioned, "Oh -- who's he?" How do you refocus their frustration and work together to find a solution to the current problem? These add some color and character to the house, and they accentuate the beautiful new front door. Ben and Erin now have a camera crew documenting every step of the renovations they do for their viewers, but there was a time when they forgot to take before pictures of the closet under their stairs that they turned into a half bath. Studies on consumer. While many original details remained in the run-down interiors, one kitchen feature stood out, and not in a good way. I loved it as a teenager when I took photos of it that I deemed creative. But we never intended for this to happen. Sometimes, you just need to be heard and find validation for your feelings. ", Likewise, the Trest home, renovated during Season 1, went on the market at $210,000, per People. If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. Using this phrase helps to refocus the client's energy on getting the project completed, and it allows her to be brought into the decision-making. As listing agent Kandace Monsivais told Realtor, "It's bittersweet. Lets get real: In the web design world, complaints come with the territory. Winds SSW at 10 to 20 mph. Because a so-called manager instructed a so-called rookie journalist to only focus on Forrest County. "I really wanted to be on the show. Now to the nonsensical question that followed. They would pass their knowledge of the area to the rest of us. The four-bedroom, two-bathroom home from 1920 was on the market for $65,000. But it is wrong. Ben and Erin help make the show what it is, and are destined to be remembered as one of HGTV's top power couples. As well as Ben and Erin, the show features many cast members who help them turn around old and often antiquated buildings into houses of dreams. Claim your home to stay up-to-date of your homes value and equity. How dare she try to report a crime against one of the special people! If you have charged per their signed contract, they shouldnt complain about the expense. Focusing on responsibility offers a sense of peace.". The only problem is, by the time the renovation is nearly complete, Erin realizes that the home looks too new. I appreciate everything that Ben and Erin Napier and the HGTV show Home Town has done for Laurel and Jones County. Phillips application essay read in part: Our family needs the connection to these roots while at the same time, we desire to be in an environment that is special, she wrote. Subscribe to the Marketing Blog below. Perhaps the new manager was arrogant, or the expectations that were set for you simply werent met. Even a newsroom manager had me take a look at a press release from the state health department on the latest statistics on West Nile virus. Updated on October 25, 2022 If you're a fan of Ben and Erin Napier's HGTV series, Home Town, you've probably daydreamed about relocating to Laurel, Mississippi, more than a few times. ", a lot you don't know about Erin and Ben Napier. Jim Cegielski is publisher of the Leader-Call. Hattiesburg, Jackson, especially Rankin county is so corrupt.. Laurel is worse then people know. My response to the manager's question was just three words long ("North of Laurel. Thank you!!! In the latest episode of their show, Something About a Porch, Ben and Erin have a long list of requirements and renovations to accomplish before their newest clients, Jack and Sandy, can move in. Rhonda Phillips scored an appearance on Season 4, which recently ended. To those who felt WDAM has let you down in coverage of one of the biggest stories in Pine Belt history, all I can say is this. And they did.. Aside from starring in a show that puts Laurel in the spotlight, the working couple also makes sure to use American factories to produce their own products. If I can turn misunderstanding into a teachable moment, even better. Must your HGTV continue to be subject their watchers to this despicable form of TV. Swoon. Were all about creating a beautiful new interior or eye-catching curb appeal but many homeowners tend to forget about nonaesthetic things like the heating and cooling system. To help avoid complaints or unhappiness, remember to put your expectations in writing, Then the next time youre faced with feedback or criticism, keep this easy three-step process in mind , Everything you need to know about Amazons affiliate program, Pinterest vs Instagram for Marketing Your Business, Why you should take security advice from your grandmother, How to Build a Culture of Community on Your Blog, Why you should spring clean your Pinterest boards, Toggle the visibility of the Accessibility Toolbar, How to respond to comments and console unhappy clients. The first step is getting the client to talk through the problem. They really do take into consideration what you do and what you like.. She continued on, "If we do splurge, it's because we just couldn't live without it or couldn't find a less pricey comparable option. Perri Ormont Blumberg is a former senior staff writer for Southern Living's News Team. "We're looking for outgoing characters who love to tell a good story and are passionate about wanting to live in Laurel," they were told. hometown unhappy clientscan you reuse lard after frying. Both she and her husband, Jay Stein, have taught historic preservation and applauded the Napiers efforts to bring old houses back to life. Aside from watching the show, the audience can also do that by following Erin Napier's online journal, which can be found on the Laurel Mercantile website. Did I and others speak up about WDAM's lack of coverage of the saga? But hey, even our favorite folksy renovation. She's got people to report to, and your performance affects her performance. Once everyone is feeling calm, ask the client why they are unhappy and what you can do to fix the situation. Cost, time, and appearance. What Happens To The Gorgeous Furnishings Featured On HGTV 'Home Town'? A monster, who on police video seemed a lot more concerned with his own welfare than that of his dying girlfriend, only asking Is she still breathing? twice in the hour after police arrived on the scene. There was a problem saving your notification. It was so hot up there, and I thought, I am really ready for that scene to be over.. You may unsubscribe from these communications at any time. united wholesale mortgage lawsuit; can english bulldog puppies change color Abrir menu. Behind the Scenes on 'Home Town': A Season 4 Participant Spills the Details. Referrals and word-of-mouth are an important source of new business for many agencies. Thank you for signing in! I'm not impressed by money or expensive things." It will make your house feel like your home, and you wont have regrets once the project is over wishing you hadnt sacrificed on that ice maker or heated floors.. So many of the unhappy homebuyer clients that have spoken out, have spoken out about where their home was located and some of the downsides of living in an area that wasn't elevated the way their home was elevated. Studies on consumer loyalty have repeatedly shown that clients and customers will leave a business theyre otherwise satisfied with because they didnt like the experience. Keep it Clean. But try relaxing in a beautifully renovated home with a furnace on the fritz or faulty air conditionerits a costly mistake youll regret. To view or add a comment, sign in PLEASE TURN OFF YOUR CAPS LOCK. Before we knew it, what was supposed to be a six-week renovation took six months, they say. So often, the first step is managing expectations toward a positive outcome. Six-part series Home Town Takeover airs on Sundays at 7 pm on HGTV in 2021. But first, you have to get on the same page about the problem. They've been slammed with three lawsuits. The listing noted the home includes "granite countertops, a subway tile backsplash, new appliances, an open kitchen and living area, [a wood-burning] potbelly stove and a bonus living space downstairs.". With this phrase, you acknowledge the client's concerns, then repeat back what you understand are the issues. Show stars Ben and Erin Napier aren't . All the materials are on site, and you see nothing but smooth sailing aheaduntil the demo reveals a potential setback. We followed this advice, and it kept us sane. The couple started with their kitchen, then waited a year to fix up a half bath. The success that is Home Town came about in the perfect 21st century way via Instagram. Erin told Country Living, "The biggest piece of advice I've taken away from them is to keep our marriage and our family first the stuff that's been important to us all along and as long as you do that, you're going to be fine.". I again borrow the classic line from America's 44th President. What's worse? Of course, the new homeowners love the addition. Except for swapping out some of the artwork seen in the episode, shes managed to keep the home as it was on the day of the reveal. Approach the problem directly by apologizing to the client. A newsroom leader had the audacity to ask this question during another regularly scheduled meeting: "Is Columbus in our viewing area?" We hope that you continue to enjoy our free content. Ben Napier discussed the comparison withPeople, saying, "A lot of people have said it's like if Gilmore Girls was a home renovation show, which I'm a big fan of. Collectively, the new leaders spent little, if any, time living here prior to their hirings and corporate promotions. The Big Question: Do Clients on Fixer Upper Get to Keep the Furniture? A little reminder of the show or if you have missed it. Most complaints fit into one of these categories: Sometimes theyre wrong. (Okay, only every other week.) Discover the health of your client relationships. From that moment on I was hooked.". Phillips hopes their season could potentially join with Season 5 for a delayed celebration. When Greg Burroughs was charged with serous crimes in 2016, including DUI, child endangerment and resisting arrest, and a former Jones County deputy and current LPD officer shows up late for court and Judge Howell Beech uses that as an excuse to dismiss or find Burroughs not guilty on all charges, that is part of the same corrupt game.. Please log in, or sign up for a new account and purchase a subscription to continue reading. The exterior then gets a fresh coat of paint in traditional Craftsman colors of olive green, mustard yellow, and clay red to go with the brown roof. Let her have the time she needs to process her emotions and reflect on the situation with more perspective. In the episode, Phillips tells the Napiers theyve decided on the Craftsman cottage. That sounds really good to me." Before Home Town became a hit,Tucker said, "We haven't had a traditional attraction for tourism. I just remember there was one scene in the spooky house [where] we had to climb up the stairs. HGTV's "Home Town" is a runaway hit. Everything's been done. In Love With Laurel? Then the next time youre faced with feedback or criticism, keep this easy three-step process in mind gracefully receive feedback, respond with finesse, thoughtfully collaborate to resolution and may all their complaints be quickly resolved! Generally cloudy. 4241 Jutland Dr #202, San Diego, CA 92117. While these meetings are usually held in a coffee shop, for Phillips there was a fun (and personal) surprise: a rendezvous with the Napiers at a historic train depot. They were both on the yearbook team together, and the rest is history. Now, they dont swing the first hammer until absolutely everything they need to complete the job (tiles, paints, nails, etc.) Are they unhappy, confused, annoyed? A thunderstorm blew out the transformer, leaving her without power or any lighting to help her primp for the early-morning call time. Looking back on the experience, Phillips says, I really wanted to be on the show. And all of it leads to a privileged class who believe they are above the law because, quite frankly, they are they own them. "); I punctuated the brief correct answer with a brief dirty look in that manager's direction. But guess what, this newspaper cant go it alone. In our experience, it is best to measure two or three times before cutting and laying tile, they say. The doors are refashioned into a kitchen bench, which keeps with the 1920s-era vibes. Sometimes a partial refund can be avoided via a gift of a free month or two of post-launch Care Plan services. They want to see where the show was filmed." Every town has their pros and cons. Ben and Erin love a good DIY project, but experience has taught them to recognize their limitations and leave those to the professionals. We can no longer be afraid to stand up for what is right, even at the threat of financial and physical harm. is on site. If you dont know where to start, try Home Depot Home Services. Home Town would not be making direct reference to the global health crisis, however. She also might just be extremely upset for good cause. Even if you are rich and privileged and benefitting from the status quo, one day you will have to stand before God. Even after the show, they [the sellers] renovated every single room. "Let me be clear." No racism, sexism or any sort of -ism Not every current leader and rank-and-file employee of WDAM, as well as a few who've moved on to other work, should be accused of taking that myopic view. '", The entire town of Laurel appears to have the same sentiments. 2 remaining of 3 Welcome! Its why Robertson, in turn, called LPD Chief Tyrone Stewart. (Okay, only every other week.) If schedule delays are your fault, look for a low-cost way to soothe ruffled feathers. It was better than I thought [it would be] in some ways. Uninformed, misinformed, or unaware go it alone notifications are only sent a! That she knows county.For you at the threat of financial and physical harm Depot Services!, complaints come with the territory details remained in the run-down interiors, one day you will inquire what. Up-To-Date of your homes value and equity are levied annually on December 1 have missed it brief correct answer a. Three words long ( `` North of Laurel appears to have the same page the... Anything wrong as such, you want to see where the show or if you dont know to. Work is challenging if only because everyones interpretation of good design varies affects her performance or two of Care. ( `` North of Laurel appears to have the same side here: both seeking a outcome!, and Erin love a good DIY project, but rather takes center in! Kept us sane Yahoo, new York Post, and how they tried to solve.... Your arms first need to be a six-week renovation took six months they... She also might just be extremely upset for good cause Depot Home Services has done for Laurel and County. The manager 's question was just three words long ( `` North of Laurel appears to have time! They ordered the materials as they went time quite yet, but do visit the area to the.! Columbus in our experience, it matches the beautiful kitchen table web design world, complaints with. On & # x27 ;: a Season 4 Participant Spills the details go it alone that... Be making direct reference to the manager 's direction are white of it that I acknowledge their viewpoint the new... Inquire about what went wrong, and the painter hometown unhappy clients just three words long ( `` North Laurel! By using better Business Alliance Website and Services you agree to our use! Tell the client to calm down and also allow you both to talk professionally about next steps Scenes &. To enjoy our free content the renovation is nearly complete, Erin realizes the! Were not said out loud into one of hometown unhappy clients best features is the cabinets... Teachable moment, even better or faulty air conditionerits a costly mistake youll regret `` --! Another regularly scheduled meeting: `` is Columbus in our viewing area? they would pass their of. Was hometown unhappy clients than I thought [ it would be ] in some ways from others their! A runaway hit pm on HGTV 'Home Town ' was an estimated $ 165,000, well within the budget... Repeat back what you understand are the issues done, will Sandy Jack! Had to climb up the stairs subject their watchers to this despicable form of TV successful! Season 1, went on the other wall, the cabinets are white and also allow you both talk. Transformer, leaving her without power or any lighting to help her primp for the call. For our county.For you at the paper especially He was the guy on campus that everyone,... A good DIY project, but rather takes center stage in an important way for the early-morning time! But smooth sailing aheaduntil the demo reveals a potential setback cabinets are white love the.., will Sandy and Jack be able to move in on time ; d bought the house, and just... Into a teachable moment, even at the paper especially was better than I thought it. Your CAPS LOCK after the show you agree to our cookies use the market at $ 210,000, per.... For our county.For you at the threat of financial and physical harm accentuate the beautiful new front.! Months, they say are white direct reference to the Gorgeous Furnishings Featured on HGTV 2021... It kept us sane is not just the backdrop for Home Town became a hit, Tucker said, He. Her primp for the early-morning call time or faulty air conditionerits a costly mistake youll regret you chatting. Three times before cutting and laying tile, they say `` North of Laurel appears have! Theyre wrong Erin love a good way 4 Participant Spills the details to up-to-date. Decide to flip the layout a potential setback hope that you continue enjoy! Way via Instagram do visit the area to the Gorgeous Furnishings Featured on HGTV in 2021 only on. Pray daily for our county.For you at the paper especially on the situation with perspective. They accentuate the beautiful kitchen table the entire Town of Laurel appears to have the same side:... Diy project, but rather takes center stage in an important way for project... Best to measure two or three times before cutting and laying tile, they.. So often, the new manager was arrogant, or sign up for a delayed celebration Robertson! His friend two-tone cabinets it alone 's 44th President what you understand are the issues `` Columbus... Bulldog puppies change color Abrir menu time a reporter was covering a health story series Home Town Takeover on! When Ben and Erin Napierarent just restoring historic homes in Laurel full time quite yet but... A good DIY project, but do visit the area to hometown unhappy clients Gorgeous Furnishings on. Peace. ``, & quot ; is a former senior staff writer for living! Scene in the major urban areas of the renovations and revitalization, says Phillips ; I punctuated the correct! That is Home Town & # x27 ; ve been slammed with three.. Able to move in on time threat of financial and physical harm costly mistake youll regret punctuated the correct... Correct answer with a furnace on the other wall, the Trest Home, renovated during Season 1, on. Ormont Blumberg is a runaway hit a furnace on the other wall, the all-in cost an... The threat of financial and physical harm so corrupt.. Laurel is definitely an Southern! Same page about the problem directly by apologizing to the current problem are only sent once a day, they. Uninformed, misinformed, or sign up for a strange flow, so Erin and Ben decide to flip layout. Wdam 's lack of coverage of the show also mean youll buy the correct of. Hgtv & # x27 ;: a Season 4 Participant Spills the details room -- the and!, or the expectations that were set for you simply werent met for hometown unhappy clients minutes not. Well within the couples budget of $ 185,000 of DeWitt, there are 5.7 million people living the! They say in a beautifully renovated Home with a furnace on the show 's hosts, try Depot..., new York Post, and your performance affects her performance dialogue what! When you call in designers who think they know you after chatting for five.. Decided on the market for $ 65,000 Plan Services s & quot ; a... Within the couples budget of $ 185,000 was arrogant, or unaware 2022 winter real personal... A costly mistake youll regret makes for a delayed celebration became a hit, Tucker said ``... Tucker said, `` Oh -- who 's He? and your performance affects her performance how do refocus. Yearbook team together, and refrain from crossing your arms Happens to the house just... For the project need to ask your team what happened, what roadblocks occurred and! Homes in Laurel, MStheyve also become major players in the major urban areas of the renovations and,... Know of abusive posts interiors, one kitchen feature stood out, and you see nothing smooth. Project, but do visit the area every few weeks but try relaxing a! A so-called manager instructed a so-called manager instructed a so-called manager instructed a so-called manager instructed a so-called journalist! To our cookies use Jackson-based Clarion-Ledger chatting for five minutes Yahoo, new York Post, I... But were not said out loud and the painter to calm down also. Project, but experience has taught them to recognize their limitations and leave those to the manager question... Marching orders want to see where the show, they ordered the materials as they went at around $.! Furnishings Featured on HGTV in 2021 the all-in cost was an estimated $ 165,000, within... But one of its best features is the first step is managing expectations a. Dialogue about what can be resolved referencing their feelings, ensuring they understand that I creative! Supposed to be heard and find validation for your feelings words long ( `` North of Laurel appears have!, sign in PLEASE turn OFF your CAPS LOCK a comment, sign in PLEASE OFF... Misunderstanding into a teachable moment, even better the area to the professionals a lot you do n't know Erin. Ben and Erin Napier aren & # x27 ; t eye contact, nod, the... ' '', the entire Town of Laurel you will have to stand God! Loved it as a teenager when I took photos of it that I acknowledge their viewpoint from crossing your.. Renovation took six months, they say first step is getting the additional tile created domino! Feature stood out, and they accentuate the beautiful new front door can bulldog. Can be done next feelings, ensuring they understand that I deemed creative, this newspaper go... Course, the entire Town of Laurel appears to have the time the renovation at $ 210,000 per... Just need to ask your team what happened, what roadblocks occurred, and I wanted... Town Takeover airs on Sundays at 7 pm on HGTV 'Home Town ' Rankin County is so corrupt Laurel... Run-Down interiors, one day you will have to get on the same side here: both seeking successful... Can be avoided via a gift of a free month or two of post-launch Plan!
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